A global organization dedicated to improving Customer Experience across all channels of delivery and assisting organizations in achieving global best practices in Customer Experience Service Excellence.
The Institute was founded in the United Kingdom with the goal of setting global standards for Customer Experience Service Excellence in a diverse and constantly changing environment, through using “standards” as a means of providing the foundations for management systems to support the delivery of consistent and predictable customer experiences.
Customer Experience Service Excellence
Customer Experience Service Excellence is imperative for the success of every organization.
Given that customers are the only source of revenue for an organization, the nurturing of such a vital resource should be at the forefront of your organization’s business strategy, utilizing highly trained and accredited staff wherever possible.
In a world where technology is driving rapid change in consumers’ behavior, the balance of power continues to move in favor of the customer. Organizations that manage this by providing service excellence for the mutual benefit of the customer, the supply chain and the organization will no doubt be the most successful.
However, many of the traditional customer engagement processes are already redundant. As a result, new ideas, Standards, and Management Systems are required to address challenges as the shape of the new digital transformation paradigm emerges.
ICXI delivers its services through TaqniyatTech as a key strategic partner.
INTERNATIONAL DIGITAL CUSTOMER EXPERIENCE STANDARD (IDCXS2022)
International Customer Experience Standard (ICXS 2013)
