There has been a significant change in the behavior and expectations of customers and agents. They both desire personalized engagement and empowerment that caters to their specific needs. To bridge this gap and foster closer connections, Ujet is adopting digitalization and automation that enables them to meet the evolving needs of customers and agents effectively.
- • CX Transformation
- • CRM Integration & Data Unification
- • Real Time Analytics, Predictive Intelligence, and Automation
- • Voice, Digital, and AI Engagement
- • Easy & Modern Architecture
Modern cloud contact center solution by Google that goes beyond traditional call center systems. It is designed to meet the evolving needs of businesses in delivering exceptional customer experiences.
Omnichannel Communication:
Ujet enables customers to reach out for support through various channels, including voice, chatbot, email, SMS, and social media platforms. This allows customers to use their preferred communication method and seamlessly switch between channels while retaining context.
Intelligent Routing:
Ujet's intelligent routing system ensures that customer inquiries are directed to the most suitable support agents. It considers factors such as agent expertise, availability, and the customer's context to connect them with the right agent who can resolve their issue quickly and effectively.
Self-Service Options:
Ujet provides self-service capabilities that empower customers to find answers to their questions or troubleshoot issues independently. This includes a knowledge base, interactive FAQs, and AI-powered chatbots that can handle common inquiries, reducing the need for agent involvement and improving efficiency.
Real-time Analytics and Reporting:
Ujet offers robust analytics and reporting features that provide insights into customer interactions, agent performance, and overall support operations. Businesses can track key metrics, monitor trends, and identify areas for improvement, enabling data-driven decision-making to enhance the customer support experience.
Integration Capabilities:
Ujet integrates with various CRM systems, ticketing platforms, and other business tools, enabling seamless data exchange and enhancing workflow efficiency. This integration ensures a unified view of customer information and streamlines support processes.
Mobile Capabilities:
Ujet offers a mobile application for both agents and customers, allowing them to access support features and engage in real-time communication while on the go. This mobile accessibility enhances the flexibility and responsiveness of customer support teams.
References
