Transform Every Part of the Enterprise That Impacts the Customer With the Industry’s Leading Enterprise-Class, AI-Native Platform
Uniphore is a leading provider of Conversational Service Automation (CSA) solutions.
It is designed to integrate seamlessly with existing contact center infrastructure, including CRM systems and workforce management platforms.
It offers deployment flexibility, supporting on-premises, cloud, or hybrid deployment models based on the organization's requirements. leveraging advanced (AI) technologies, including natural language processing (NLP) and machine learning, to enable conversational interactions between customers and automated systems. This allows customers to engage in natural, human-like conversations with virtual assistants or chatbots, enhancing self-service capabilities.
U-Self Serve is to Empower customers to resolve issues through conversational self-service that’s always accessible and easy to use. U-Self Serve delivers 24/7 customer support.
U-Assist helps agents hit the ground running with real-time guidance tools to navigate customer conversations, resolve issues on the spot, and automate tedious after-call work.
U-Analyze captures both the agent and customer sentiment to provide a more accurate representation of customer experiences.
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